Think of a time when you were walking in the hallway or grabbing coffee in the kitchen and chanced upon colleagues discussing a project that impacted you, which you were previously unaware of. Learning about the project is great, but it’s hard to argue that this sort of chance encounter is a good way to learn important information. In this post, I explain how serendipitous communication is an organizational bug and point out an approach that improves how information flows in your organization.